July 15, 2015
As has been declared in countless reports, articles and blog posts, smart glasses are game changing technology for the enterprise, if not as esteemed by consumers. Indeed, while consumers have been slow (to say the least) in adopting the technology, numerous publicized business use cases have proven that smart glasses like Google Glass and the Vuzix M100 are valuable to enterprise and here to stay.What makes smart glasses so apt for business, whereas smart watches are more of a consumer phenomenon at the moment? It’s the “see-what-I-see” aspect of the head-mounted devices. The ability to share a unique, first-hand viewpoint with a colleague, expert or customer remotely and in real-time is what distinguishes smart glasses from other wearable technology; and what makes Google Glass and the like ideal for the innovative approach to customer service that companies such as Hewlett Packard are now taking.Below is another great video featuring EWTS ’15 thought leader Garry Orsolini. In the video, Garry describes HP’s Visual Remote Guidance for the enterprise, an initiative in which smart glass technology is utilized to facilitate real-time and remote problem solving between HP and its enterprise customers. Enjoy!