Platform Access

Technical Requirements & Troubleshooting

Login & Profile Setup

When you receive the email notifying you of early platform access (see below), follow the link to log in and create your personal password. The first thing you'll do is fill out your profile. Follow these written instructions and/or watch the beginning of the platform tutorial.

Importance of Your Profile on the Online Platform

For many, the value of conferences lies in the opportunity to connect with the right people. At an in-person event, this can happen through a serendipitous hallway conversation but meeting people online is more challenging. As this year’s EWTS is digital for everyone’s safety and convenience, it’s critical all participants build out their profiles with meaningful details about themselves and their business. The better the quality of your profile, the more productive the conference will be for you and others.

How to Use the Platform

To learn how the online event platform works, watch this short video and/or read this guide

Use the Event Menu at the top of the page to access the different areas of the platform. View your notifications, messages and a drop-down Watch List (play button) at top right. (See image below)

Use the persistent menu bar at the left edge of the platform (My Event Menu) to access your Profile, your Agenda, your Connections, your Bookmarks, your Meetings, and your Digital Briefcase.

Home Lobby

Your starting point each day of the event. Here, you can post, share, comment and like content in the Activity Feed. To create a post, just start typing in the ‘Add New’ section near the top of the page. Check out the sidebars for more features, including polls and the Public Chat.  

Presentation Theater

Watch scheduled presentation playbacks and live talks, view the Agenda, browse speakers, and access on-demand content. Create your own agenda by clicking ‘+ My Agenda’ on a session; access again from My Event Menu at left. 

Watch a Session

Watch the current session from the Presentation Theater (Watch Now) or by clicking ‘Join Session Now’ from the Agenda. View session details and speakers, add the presentation slides to your Digital Briefcase, and participate in the live Q&A portion of the talk in the box next to the livestream.

Each session has its own unique page and Q&A. Once a session has ended and you are finished with its content, you can click the 'Next session' button just above the video player. You can also use the drop-down Watch List at the top of the platform to navigate to a specific upcoming session or track.

Exhibitor Zone

The place to find products for your business. Visit our sponsors and exhibitors anytime but especially during designated Live Expo time on the 4 main conference days. Use the filters at left to search for specific solutions. You can also bookmark companies to check out later.

Visit an Exhibitor

Click into an exhibitor’s ‘booth’ to learn more about them, watch videos, download content, and more. Each exhibitor has their own activity feed and video conference room. Exhibitors can schedule live product demos and other meetings, which you’ll find under the Meetings tab. When the time comes, click the ‘Join Live Demo’ button at the top of the company’s profile.

Networking Lounge

Network intelligently: Filter search all users, participate in lively Discussion Forums, check the Leaderboard, and meet new connections virtually. Access each networking tool by selecting it from the Lounge menu or clicking on an activity from the Networking Home.


Make it to the top of the Leaderboard to win! Earn points by liking, posting, commenting, exchanging info, etc.

More Features


Having technical issues or need help making the right connections? Visit the Resources/Help Center in the Event Menu for platform tutorials, tech support, and to chat with EWTS staff.