(Case Study) A Technical And Cultural Journey In Field Service And How The IT Department Became A Revenue Generating Business Partner


Based on the book “Haunting the CEO” by John Hughes, MacDonald-Miller Facility Solutions embarked on a technical and cultural journey, whereby the IT department became a revenue generating business partner and thought leader in the Mechanical Engineering and Construction capabilities, including:

  • Wearable Technology
  • Cloud Automation & Machine Learning
  • Augmented & Virtual Reality

Through the application of a rigorous IT roadmap, in conjunction with a structured organizational change management methodology, MacDonald Miller is delivering higher value to our customers on a more frequent basis while lowering the costs of doing business.