(Panel) Remote Support & Augmented Work Instructions - Enterprise XR Applications

Video Source:
Augmented Enterprise Summit 2022


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Businesses have adapted to the challenges of remote work and limited travel using technology to facilitate collaboration and knowledge transfer over distances. In this session from the 2022 Augmented Enterprise Summit, enterprise practitioners discuss how they are leveraging AR/VR/MR to:

- Access real-time information (machine data, info from a WMS, etc.)

- View instructions, 3D models, videos, etc. hands-free

- Record and verify work- Enable remote expert support (see-what-I-see)

- Reduce errors, downtime, and other costs

- Address the skills gap

- MORE: Challenges and costs of adopting XR for remote support, developing augmented instructions, benefits of AR-enabled remote support over traditional telepresence, introducing XR to partners/customers, importance of 5G, and more

Moderator: Percy Stocker, Senior Vice President AR Americas, TeamViewer


--Doug House, Manager, Technical Support, Porsche

--Wesley Bausch, Innovation & Technology Project Manager, Southern Nuclear

--Jorge Hernandez, Quality Assurance VP, The Wendy's Company

--Andy Warren, Sr Manager, Engineering Service Support, Bridgestone

--James Cooper, Chief Technologist, Advanced Visualization, Raytheon Technologies

Speakers from:
Porsche, Southern Nuclear, The Wendy's Company, Bridgestone, Raytheon Technologies