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Enhancing Customer Support with Smart Glasses

HP Visual Remote Guidance is a set of technologies that enable live collaboration between customers and HP remote service engineers via HP MyRoom, enabling real-time voice, video and content sharing. Customers can be guided remotely by one or multiple HP service experts and gain a world-class experience and fast issue resolution. Category

Written BY

Emily Friedman

July 8, 2015

There are many compelling use cases for smart glasses in the business world, where such deployments could save millions of dollars by cutting time for specific tasks and generally improving workplace productivity, efficiency, and safety, among other potential benefits.Companies from across the industry spectrum are utilizing smart glasses to drastically improve business tasks, including software giant and IT expert HP.HP’s Visual Remote Guidance is a set of technologies that enable live collaboration between customers and remote service engineers via HP MyRoom, enabling real-time voice, video and content sharing. Customers can be guided remotely by one or multiple service experts and gain world-class experience and fast issue resolution.Check out this video to see how HP employs smart glasses for remote customer service and technical support, efficiently and remotely problem solving issues as they come up.

Further Reading
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The skills gap has become a skills crisis. Augmented Reality is helping industrial organizations enable on-the-job training, capture and scale expertise, recruit younger workers, and close the skills gap.
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