Kelly Thresher is a Public Policy Specialist at the U.S. Postal Service Office of Inspector General’s Risk Analysis Research Center. She is a member of the Customer Segmentation team, with research focusing on how technology can be leveraged to create a better customer and recipient experience. Her body of research includes papers on mail innovations, generational studies, neuromarketing, and advertising mail. She earned her J.D. from the Antonin Scalia Law School (formerly George Mason University School of Law) and is barred in Virginia. She received her B.A. from Miami University in Oxford, Ohio, with a double major in Public Administration and Strategic Communication.